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Active in all 50 states, any industry imaginable, and every community we serve, American employers from 5 to 5,000 people trust us for Payroll, HR, Time and Talent needs. Today, we’re one of the nation’s most innovative, customer-focused, and respected workforce management firms.

We offer strategic partnerships designed to enhance the operational efficiency of businesses by integrating payroll, HR, and benefits administration into a single, user-friendly platform. Our partnerships provide clients with access to industry-leading support and innovative solutions tailored to meet their unique needs.
At Dominion Payroll, we empower businesses across diverse industries with tailored solutions that drive efficiency and growth. Our solutions are crafted to support payroll, time management, benefits, talent acquisition, and HR processes. Whether you're looking to simplify administrative tasks or improve strategic decision-making, our solutions are here to support you every step of the way.
April 22, 2025

Virtual

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Capturing the Loyalty of the Modern Customer

Lunch & Learn

TUESDAY, APRIL 22
12:00 PM CT 
Virtual

Customers expect more than ever before. Loyalty is becoming harder to capture, and many organizations are left wondering how to succeed in this new era of the Experience Economy. It's time to break free of many of the legacy techniques and mentalities that have been holding us back and embrace a bold mission-driven approach to Client Experience. New research indicates “personal values alignment” has become one of the top loyalty factors. It’s time to not simply provide an experience but rather invite customers into it. By galvanizing employees around the brand core, measuring customer behaviors in enhanced ways, and embracing a community-first approach, we can still capture the hearts and minds of our customers long-term.

Our Speakers

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Nate Brown

Head of CX Advisory for Metric Sherpa, Co-Founder of CX Accelerator

Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of his career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015.

After authoring The Ultimate CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech, and many more.

Nate also co-created CX Accelerator, a first-class, nonprofit community to help Customer Experience professionals grow and succeed in every stage of their career journey.

Save Your Seat

This event is freePlease RSVP today! 

We are honored to support 

Autism Tennessee

 

Autism Tennessee bridges the gaps between support, resources, and programs, so Autistic individuals are empowered to recognize their potential and discover the meaningful connections needed to realize their goals.

Consider donating from the Amazon wish-list, and learn more about Autism Tennessee's fundraiser event AfterBash below!

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